Location: CLARENS

Posted Date: Wednesday 1st November 2017
Closing Date: Thursday 30th November 2017

Reference Number: # 23/10/2017

Send your CV and quote reference # to:
039 688 5168

Only short listed candidates will be contacted.

Resort Entertainment Coordinator – Kiara Lodge

South Africa’s leading corporate player in the development and management of property and the leisure sector, currently has the following opportunity at Kiara Lodge in Clarens in the Drakensberg. In accordance with the Employment Equity Plan of the Group, preference shall be given, but not limited to, candidates from the designated groups.

Key Performance Areas:

  • Facilitate and arrange kids and family entertainment games and activities
  • To provide an excellent communication, relationship and service (telephonically and hands on) to all guests (internal and external) in a professional manner
  • M.C events
  • Handle all guest related queries including information on promotions, functions, events, and general questions about the Resort
  • Communicate all necessary and correct information in a professional manner
  • Issue, receive, and maintain all pagers and other communication systems
  • Write and communicate all complaints
  • To be pro-active and use initiative with customer service and complaints
  • Ensure prescribed standards are maintained in terms of maintenance, security, marketing, public relations, operations and hygiene within the prescribed working area
  • Responsible for and ensure a high level of personal service & be highly visible to guests & staff alike
  • Responsible for and ensure that pleasant, friendly and helpful behaviour is maintained at all times
  • Have a thorough knowledge of all facilities and services offered by the Resort
  • To provide courteous and efficient service to all guests
  • To maintain, at all times the highest standard of appearance and skills, according to Company Policy
  • To ensure a professional image at all times
  • To attend and be attentive to training as and when required
  • To be familiar with staff and Company rules and policies, as well as the Fire, Health and Safety and Security procedures
  • To communicate regarding your shift
  • Up sell all Resort areas
  • Collect Surveys from Guests regularly
  • Promote brand to business, events, communities, schools, charity and other
  • Set-up and lead entertainment events
  • Strat plan new entertainment programmes

Position Requirements:

  • Experience in Theme Park, Cruise Liner, Children’s camps, Hotels and Resorts entertainment
  • Leading kids and family games and activities
  • Public speaking
  • Audio visual
  • Setting up entertainment programmes
  • Crisis management
  • Safety and security act (O.H.S.A)
  • First Aid

Person Requirements:

  • Work against normal office hours
  • Work on public holidays and weekends
  • Work during high seasonal periods
  • Work with multi cultural staff
  • Work with multi genders
  • Flexibility
  • Patience
  • Single accommodation provided


  • Matric or Grade 12 (Compulsory)
  • Child minding (Advantage)

Only short listed candidates will be contacted.

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